ATTENTION: USE OF THIS INTERNET SITE INDICATES THAT YOU HAVE READ, UNDERSTAND, AND ACCEPT THESE TERMS OF USE (CONTINUED: “TERMS OF USE”) AND THAT YOU AGREE TO BE ABLE TO BE AS TO THEM. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT USE THIS SITE.
AVS SOLUTIONS ltd Belgrade, Street: Svetog Rafaila Šišatovačkog 15, 11273 Beograd-Zemun, ID number: 20656549, VAT number: 106670814, may change these Terms of Use at any time by updating them. You need to visit this page from time to time to review the current Terms of Use, bearing in mind that they are binding on you. Certain provisions of these Terms of Use may be amended by express legal notices or terms set forth on other pages of this website (hereinafter: the “Website”).
USE OF THE WEBSITE
Use of this Website is governed by these Terms of Use. The content found on the Website is protected by copyright and any unauthorized use of any material on this Website may constitute a violation of the Copyright and Related Rights Act, the Trademark Law, or other intellectual property laws. Unless otherwise stated in the legal notices elsewhere on this website, you may view, copy, print, or download all content from this website solely for your personal, non-commercial use and informational purposes, provided that all copyright notices or other proprietary information contained in the original content are retained on all copies of the content. You may not modify the content of this Website in any way, or reproduce or publicly display, perform, distribute, or otherwise use it for public or commercial purposes. For purposes of these Terms of Use, any use of this content on any other website or networked computer environment for any purpose is prohibited. Notwithstanding the foregoing, any application or other content made available for download, access, or other use from this Website will be governed by its own licensing terms, policies, and notices. If you violate any of these Terms of Use, your authorization to use this Website will automatically terminate and you will have to immediately destroy all content that you have downloaded or printed.
Unless expressly provided otherwise herein or on any other page of this Website, nothing contained on the Website may be construed as granting you the right or license to use any intellectual property right that may be found on this Website. pages, in any way.
I. PRIVACY, PERSONAL DATA PROTECTION, COOKIES
We understand that privacy is an important issue for website visitors.
a. AVS Solutions obliges users to keep their personal data confidential when visiting the Website unless the user does not wish to disclose it voluntarily.
b. AVS Solutions, except in the case of a legal investigation, undertakes not to allow other parties access to the personal data received.
c. When sending an e-mail with personal data by which it is possible to identify the user, either by e-mail with a question or comment or via a form that the user submits by e-mail, AVS Solutions uses this information to meet user requirements. We reserve the right to send customer e-mails to other employees or suppliers who can better answer customer questions / requests – therefore AVS Solutions reserves this right, all for the purpose of protecting customer interests. Read more about using e-mail addresses in the E-Mail addresses section.
d. Minors may use the contents of this Location only with the permission and permission of their parents, or at their own risk.
e. AVS Solutions reserves the right to store and archive the submitted personal data of users, as well as their preferences for using the website, products, and services of AVS Solutions.
f. AVS Solutions reserves the right to use and statistically process the submitted personal data of users in order to improve and enhance its products and services provided to users as well as to improve the structure and content of the website.
g. The user agrees that AVS Solutions has the full right to use the provision of personal contact information to establish contact with the user in order to inform about the required products, services and all other inquiries and notices that are part of AVS Solutions operations, all in accordance with policy business of AVS Solutions.
h. The user may request from AVS Solutions, exclusively in writing, the deletion and / or updating of the provided personal data, or parts of the submitted personal data. In case of partial deletion and/or updating of user data.
i. AVS Solutions reserves the right to completely delete all archived personal user data.
j. AVS Solutions is not responsible for the loss of personal data resulting from criminal and legally prohibited activities of interception of communications, theft and execution of malicious electronic or physical activities by third parties and is not responsible for damage resulting from these activities, direct or indirect.
k. For information on the use of cookies on this website, see our Cookie Policy.
II. Cookie Policy
a. Cookies are alphanumeric packets of information with variable content sent by a web server that are stored on the user’s computer and stored for a predetermined period of validity. The use of cookies makes it possible to examine some data of website visitors and to monitor their use on the Internet. Cookies help to track user interests, internet usage patterns and website visit history to ensure that the customer shopping experience is optimal. Because cookies are used as a type of bookmark that allows a website to recognize a visitor returning to the page, they can also be used to store a valid username and password for that website. If the browser sends a previously saved cookie, the service provider that processes the cookie has the option of linking the user’s current visit to the previous one, but only in relation to their own content.
b. The information that cookies send makes it easier to identify web browsers, so users can receive relevant and “personalized” content. Cookies make browsing more convenient, including the need for online data security and relevant advertising. With the help of cookies, the service provider can also create anonymous statistics about the habits of page viewers, so that it can better customize the look and content of the page.
c. The service provider’s website uses two types of cookies:
i. Temporary cookies – session-id cookies necessary for the use of the website. Their use is essential for navigation and for the functioning of the website. Without them, the site or its parts will not be displayed, browsing becomes obstructed, placing tickets in the basket or bank payment cannot be carried out properly.
ii. Persistent cookies – which will remain on the device, depending on the browser settings, for a long time or until the user deletes them. Inside there are internal and external cookies. Internal cookies are created if the service provider’s server installs a cookie and the data is forwarded to its own database. If the cookie is installed by the service provider’s server, but the data is forwarded to an external provider, an external cookie is used. Third-party cookies set by a third party in the user’s browser (Google Analytics, Facebook Pixel) are external cookies. They are placed in a search engine if the website visited uses services provided by a third party. The purpose of persistent cookies is to ensure that the Website functions at the highest level in order to increase the user experience.
d. When visiting the Website, the User may give his consent to the storage of persistent cookies stored on his computer which can be accessed by the service provider by clicking on the cookie warning button on the login page.
e. The user can configure and prevent cookie-related activities using a browser program. By using cookie management, the user can usually use cookies or the cookie tracking option in the Privacy / History / Custom settings menu in the Tools / Settings menu. However, please note that without the use of cookies, the user may not be able to use every service offered by the website, and in particular payment options.
f. Purpose of data processing: performing payment transactions with the payment service provider, identification and differentiation of users, identification of the user’s current session, storage of data created during the session, prevention of data loss, identification and tracking of users, web analytics.
g. Scope of processed data: identification number, date, time and previously visited website.
h. Data processing period: Temporary cookies are stored until all websites of the same type are closed.
i. Persistent cookies are stored on the user’s computer for a year or until the user deletes them.
j. Possible consequences of failure to provide data: unavailability of certain website services, unsuccessful payment transactions, inaccuracies in analytics.
III. Encrypted orders
a. All your personal data will be transferred by SSL (Secure Socket Layer) method in 128-bit encryption (RSA with 1024bit) and therefore cannot be used by third parties. This is currently the latest standard of security on the Internet
IV. Certificate
a. AVS Solutions doo is certified by cPanel, Inc. Certification Authority (https://cpanel.net/privacy-policy/). An authorized certificate certifier guarantees the secure transfer of your data and the authenticity of our server.
V. E-mail addresses
a. AVS Solutions doo uses your e-mail address only for the process of ordering registration-participation, as well as submitting important notifications about events for which you have purchased registration-participation (such as changing dates, canceling events, etc.).
b. AVS Solutions doo will provide you with information on important improvements to our website / webshop / purchase process only with your previously obtained consent.
c. AVS Solutions doo will deliver advertising messages only with your previously obtained consent.
VI. Contract
a. Our online service implies the agreed use and storage of your data. All changes in our business related to data security and confidentiality will be published on our website.
VII. Protection of personal data
a. Registration, collection and use of information
i. During the purchase process, we collect information such as name, surname, delivery address, telephone number and your e-mail address. We will use your data only for the purpose of performing our service and payment. Name, surname and email address are entered on your profile for which you will receive protected access, in order to prevent possible misuse.
ii. To receive our newsletter, we need your e-mail address. To receive the news, you need to subscribe to our newsletter and confirm that you agree to it being delivered to you by e-mail. Respecting your privacy, we have allowed you to unsubscribe from this list at any time. See the “Logout / Shutdown” section of this document. AVS Solutions doo is the exclusive owner of the data collected on the website www.mercurylivestream.com
b. Purpose of the intended data processing
i. The purpose of data processing is to fulfill contractual obligations related to the purchase of registration-participation for various events.
c. Legal basis of data processing
i. The legal basis of processing is: processing is necessary for the execution of a contract concluded with the data subject or for taking action, at the request of the data subject, before concluding the contract.
ii. Providing personal data as a contractual obligation and a necessary condition for concluding a contract
iii. The subject data represent a necessary condition for concluding a contract on the purchase of registration-participation for a certain event.
d. Data retention period:
i. Data is stored for 10 years.
e. Orders
i. You must enter contact information (such as your name, email address, phone number, and shipping address) and payment information (such as your payment card number, due date, and payment card name if you choose to pay with a payment card). AVS Solutions doo does not have insight into the data related to the payment card, but the process of entering this data is performed on the platform of the payment provider (Banca Intesa).
ii. We will use this information to issue an invoice and complete your order. Depending on the personal information you provide, you will be sent an invoice with the purchase identification number and all other necessary information. If there is a problem filling out your account, we will use that information to contact you.
f. Customer relations
i. The personal information you enter will help us get in touch with you, answer your questions, provide the services you have chosen and by order. If necessary, we will contact you by e-mail or phone.
g. Profile
i. We collect the information we receive through cookies and log files, but we do not create any “profile” of your preferences. We will link your personal information to your purchases, but we will not share it with third parties.
h. Polls and competitions
i. From time to time you will have the opportunity to participate in competitions or surveys that will be published on our website. If you choose to participate, you will be required to enter certain personal information. Participation in such events is completely voluntary and you decide whether you want to enter this information. In most cases, contact information (such as name and delivery address) and demographic information (such as a zip code) will be required.
ii. We will use this information to inform the winners and award prizes, control site traffic and offer participants an entry on our email list. We will not disclose personal information that you enter during the competition or research to third parties.
i. Use and publication of data
i. We sometimes share your personal information with third parties and service providers. We use third parties for the credit card payment process through our website. These companies store and use personal data in accordance with their data protection rules.
ii. In the event that any third party other than our agent or service provider requests information, you will be notified and you will be able to decide whether you wish to provide your personal information to this client.
j. Logout / shutdown
i. Upon request for the entry of your personal data, you also have the option to “refuse” the use of this information for certain purposes.
k. Log files
i. In accordance with the rules of most Internet presentations, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP) of the pages from which you accessed the site and the page accessed from our system, the date and time of access, and data flow per click.
ii. This information, which does not identify individual users, is used to analyze trends, administer the site, track user movements and collect demographic data about our users in general.
iii. We do not associate this information with personal information.
VIII. The buying process
a. Purchase registration-participation
i. Mercury livestream does not own or own the products/services it offers through its sites, and therefore cannot be held responsible for potential defects or any other problems that may arise when using the services it offers. Mercury livestream is an intermediary in the sale of tickets and other products/services for Organizers and promotional events. A ticket purchased on the Mercury livestream platform is issued in the name of the Buyer or the name specified by the Buyer, and is the property of the Organizer and is proof of purchase of a particular product or service.
b. Delivery
i. After the successful purchase of Mercury livestream, tickets will be available to the User in digital form and sent to his e-mail address. Depending on the options offered by the Organizer and the options selected by the Buyer, tickets can be delivered in other ways such as delivery by mail.
c. Refund and complaints
i. Mercury livestream does not organize the events themselves, and therefore cannot influence their organization. For this reason, Mercury livestream is not responsible for the refund, but it is the responsibility of the Organizer. Nevertheless, Mercury livestream will do everything possible to ensure a refund to the Buyer in agreement with the Organizer in case of delay, cancellation of events, or significant changes in the program or key performers.
ii. Mercury livestream is not obliged to notify Customers of any changes such as postponement or cancellation of the event.
iii. Refunds are only possible in case of cancellation of the event, change of its date, or in case of significant change in the program or key performers. Refund is not possible in case of personal reasons, such as illness, business obligations, change of opinion, etc.
iv. The ticket/letter of credit fee charged by Mercury livestream is a non-refundable fee, even in case of event cancellation, as the service of generating and issuing tickets by Mercury livestream is fully provided even in case of event cancellation, for which Mercury livestream does not in which case he cannot be held liable.
v. By accepting these conditions, the Buyer confirms that he has understood this provision and that he will not be able to get a refund of the fee for generating and issuing a ticket in case of cancellation or termination of his contract with the Organizer for any other legal reason.
vi. When a refund is agreed for a canceled event, Mercury livestream will depending on the method of purchase/payment, return the ticket price less the accompanying costs (delivery costs, transactions, services, etc.) to the Customer on a credit card or bank account.
IX. LINKS TO OTHER WEBSITES
The links contained on this website and leading to third-party websites are provided to you solely as a convenience. We have not reviewed all third-party websites, have no control over them, and are not responsible for any of these websites or their content. Therefore, we do not endorse, represent, warrant, or assume any liability with respect to them or any information, software, or other products that may be found there or with any results that may result from their use. If you decide to access any of the third-party websites located on this Website, you do so solely at your own risk.
X. DISCLAIMER
The materials and services displayed on this site are provided “as is” without warranty of any kind, including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights. The materials and services are general information only, are not intended to address the specific circumstances of any particular individual or legal entity, and are not professional advice.
We do not guarantee the accuracy or completeness of the materials or services on this Website. We may make changes to the materials and services on this Website or the products and prices described on it at any time without notice. The materials and services on this website may be out of date and we do not undertake to update the materials and services on this website. The information published on this website may relate to products, programs, or services that are not available in your country. Consult us for information about products, programs, and services that may be available to you.
XI. LIMITATION OF LIABILITY
IN NO EVENT AVS SOLUTIONS DOO BELGRADE, ITS SUPPLIERS OR THIRD PARTIES WHICH ARE MENTIONED ON THIS WEB SITE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR BUSINESS INTERRUPTION) ARISING OUT OF USE, IMPOSSIBILITY TO USE OR CONSEQUENTIAL USE OF THIS WEBSITE, ANY WEBSITE RELATED TO THIS WEBSITE OR MATERIALS, INFORMATION OR SERVICES THAT ARE IN ANY OR ANY KIND OF ANY WEBSITE TO ANY OTHER LEGAL BASIS AND WHETHER YOU HAVE BEEN OR NOT WARNED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, INFORMATION, OR SERVICES ON THIS WEBSITE RESULTS IN THE NEED TO REPAIR OR CORRECT THE DATA, YOU WILL BEAR ALL COSTS.
XII. JURISDICTION AND COURT
This Website and the Terms of Use are governed by the laws of the Republic of Serbia. In case of any dispute, the competent courts in the territory of the Republic of Serbia have jurisdiction.
XIII. TRADEMARKS
All names, logos, trademarks, trademarks, or service marks appearing on this Website are trademarks of AVS Solutions doo and/or other owners. You may not use any name, logo, trademark, trademark, or service mark without the prior written consent of their rightful owner.
Contact us
If you have any questions or suggestions regarding our terms of use, you can email us at office@avssolutions.rs or by mail to AVS Solutions doo, Aleksandra Dubčeka 26b, 11080 Zemun. You can also contact us by phone at: + 381 11 4201 757; + 381 64/1314 018;