I. PRIVACY, PERSONAL DATA PROTECTION, COOKIES
We understand that privacy is an important issue for website visitors.
Mercury livestream (AVS Solutions) undertakes not to misuse personal data from the order form. Personal data is all data that determines the identity of the Customer (such as name and surname, e-mail address, residential address, etc.). AVS Solutions undertakes to provide protection of the personal data of the Customers by collecting only the basic data on the Customers that are necessary for the fulfillment of the obligations.
a. AVS Solutions obliges users to keep their personal information confidential when visiting the Website unless the user does not wish to disclose it voluntarily.
b. AVS Solutions, except in the case of a legal investigation, undertakes not to allow other parties access to the personal data received.
c. When sending an e-mail with personal data by which it is possible to identify the user, either by e-mail with a question or comment or via a form that the user submits by e-mail, AVS Solutions uses this information to meet user requirements. We reserve the right to send customer e-mails to other employees or suppliers who can better answer customer questions/requests – therefore AVS Solutions reserves this right, all for the purpose of protecting customer interests. Read more about using e-mail addresses in the E-Mail addresses section.
d. Minors may use the contents of this Location only with the permission and permission of their parents, or at their own risk.
e. AVS Solutions reserves the right to store and archive the submitted personal data of users, as well as their preferences for using the website, products, and services of AVS Solutions.
f. AVS Solutions reserves the right to use and statistically process the submitted personal data of users in order to improve and enhance its products and services provided to users as well as to improve the structure and content of the website.
g. The user agrees that AVS Solutions has the full right to use the provision of personal contact information to establish contact with the user in order to inform about the required products, services, and all other inquiries and notices that are part of AVS Solutions operations, all in accordance with policy business of AVS Solutions.
h. The user may request from AVS Solutions, exclusively in writing, the deletion and/or updating of the provided personal data, or parts of the submitted personal data. In case of partial deletion and/or updating of user data.
i. AVS Solutions reserves the right to completely delete all archived personal user data.
j. AVS Solutions is not responsible for the loss of personal data resulting from criminal and legally prohibited activities of interception of communications, theft, and execution of malicious electronic or physical activities by third parties and is not responsible for damage resulting from these activities, direct or indirect.
l. In the event of a change in any personal data (eg email addresses) recorded during registration, the Customer is obliged to update the profile information or notify AVS Solutions of the change. In case of a change that has not been notified, we are not responsible for any defects in terms of ordering or delivery of products.
m. Except in the case of an electronic order AVS Solutions d.o.o. will not send e-mails to the Buyer unless the Buyer has expressly agreed to it.
II. Encrypted orders
a. When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology. Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank’s website. At no time is payment card information available to our system.
a. AVS Solutions doo is certified by cPanel, Inc. Certification Authority (https://cpanel.net/privacy-policy/). An authorized certificate certifier guarantees the secure transfer of your data and the authenticity of our server.
IV. E-Mail address
a. AVS Solutions doo uses your e-mail address only for the process of ordering registration-participation, as well as submitting important notifications about events for which you have purchased registration-participation (such as change of date, cancellation of events, etc.).
b. AVS Solutions doo will provide you with information on important improvements to our website / webshop / purchase process only with your previously obtained consent.
c. AVS Solutions doo will deliver advertising messages only with your previously obtained consent.
a. Our online service implies the agreed use and storage of your data. All changes in our business related to data security and confidentiality will be published on our website.
VI. Protection of personal data
a. Registration, collection and use of information
i. During the purchase process, we collect information such as name, surname, delivery address, telephone number and your e-mail address. We will use your data only for the purpose of performing our service and payment. Name, surname and email address are entered on your profile for which you will receive protected access, in order to prevent possible misuse.
ii. To receive our newsletter, we need your e-mail address. To receive the news, you need to subscribe to our newsletter and confirm that you agree that it will be delivered to you by e-mail. Respecting your privacy, we have allowed you to unsubscribe from this list at any time. See the “Logout / Shutdown” section of this document. AVS Solutions doo is the exclusive owner of the data collected on the website www.mercurylivestream.com
b. Purpose of the intended data processing
i. The purpose of data processing is to fulfill contractual obligations related to the purchase of registration-participation for various events.
c. Legal basis of data processing
i. The legal basis of processing is: processing is necessary for the execution of a contract concluded with the data subject or for taking action, at the request of the data subject, before concluding the contract.
ii. Providing personal data as a contractual obligation and a necessary condition for concluding a contract
iii. The subject data represent a necessary condition for concluding a contract on the purchase of registration-participation for a certain event.
d. Data retention period:
i. The user’s personal data will never be processed more than necessary.
i. You must enter contact information (such as your name, email address, phone number, and shipping address) and payment information (such as your payment card number, due date, and payment card name if you choose to pay with a payment card). AVS Solutions doo does not have insight into the data related to the payment card, but the process of entering this data is performed on the platform of the payment provider (Banca Intesa).
ii. We will use this information to issue an invoice and complete your order. Depending on the personal information you provide, you will be sent an invoice with the purchase identification number and all other necessary information. If there is a problem filling out your account, we will use that information to contact you.
f. Customer relations
i. The personal information you enter will help us get in touch with you, answer your questions, provide the services you have chosen and by order. If necessary, we will contact you by e-mail or phone.
i. We collect the information we receive through cookies and log files, but we do not create any “profile” of your preferences. We will link your personal information to your purchases, but we will not share it with third parties.
h. Polls and competitions
i. From time to time you will have the opportunity to participate in competitions or surveys that will be published on our website. If you choose to participate, you will be required to enter certain personal information. Participation in such events is completely voluntary and you decide whether you want to enter this information. In most cases, contact information (such as name and delivery address) and demographic information (such as a zip code) will be required.
ii. We will use this information to inform the winners and award prizes, control site traffic and offer participants an entry on our email list. We will not disclose personal information that you enter during the competition or research to third parties.
i. Use and publication of data
i. We sometimes share your personal information with third parties and service providers. We use third parties for the credit card payment process through our website. These companies store and use personal data in accordance with their data protection rules.
ii. In the event that any third party other than our agent or service provider requests information, you will be notified and you will be able to decide whether you wish to provide your personal information to this client.
j. Logout / shutdown
i. Upon request for the entry of your personal data, you also have the option to “refuse” the use of this information for certain purposes.
k. Log files
i. In accordance with the rules of most Internet presentations, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP) of the pages from which you accessed the site and the page accessed from our system, the date and time of access, and the flow of data per click.
ii. This information, which does not identify individual users, is used to analyze trends, administer the site, track user movements and collect demographic data about our users in general.
iii. We do not associate this information with personal information.
VII. Payment card purchase process
a. Payment card payment security
i. Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank’s website.
ii. Data verification is performed between the customer and Intesa Bank.
iii. At no time is payment card information available to our system.
iv. Payment is made in dinars (RSD). Payment by payment cards of foreign Issuing Banks, the amount of the transaction in dinars will be converted into the settlement currency of the Bank (EUR) according to the exchange rate of the National Bank of Serbia. When debiting your payment card, the already converted amount will be converted into your local currency, according to the exchange rate applied by payment card operators. The stated price, which is different from RSD, and stated on the site is of an informative nature, and due to the stated conversions, it is possible to deviate from it.
b. Description of how to protect confidential transaction data when paying with payment cards
i. When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern technology.
ii. Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank’s website.
iii. At no time is payment card information available to our system.
firstname.lastname@example.org or by mail to AVS Solutions doo, Aleksandra Dubčeka 26b, 11080 Zemun. You can also contact us by phone at: + 381 11 4201 757; + 381 64/1314 018;
Notice regarding the protection of personal data on the newsletter list maintained by AVS Solutions d.o.o.