METHODS OF PAYMENT, DELIVERY, COMPLAINTS
At mercurylivestream.com you can pay using following methods:
a. Payment card
b. Using a Promo voucher
The selling price is the final price per unit of goods, including taxes and duties.
I. Methods of payment
a. Payment by cards
i.For this type of payment, you make the payment on the secure pages of Banka Intesa.
ii. When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern technology.
iii. Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank’s website. At no time is payment card information available to our system.
iiii. Data verification is performed between the customer and Intesa Bank.
v. In accordance with PCI DSS standards, WSPay protects the transfer of your data and your privacy with TLS 1.2 cryptographic protocols.
b. Conversion statement
i. All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). The middle exchange rate of the National Bank of Serbia is used for informative display of prices in other currencies. The amount for which your payment card will be charged will be expressed in your local currency through conversion into the same at the exchange rate used by card organizations, which we cannot know at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site.
ii. All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our website.
c. Promo Coupon
i. If you have a promotional coupon / code, you need to select the Promo voucher as the type of payment. In the Promo voucher type field, select the appropriate voucher type from the drop-down menu. Enter an alphanumeric code in the Promo Voucher Number field to reap the benefits. When ordering, you can use multiple vouchers for one purchase. After you confirm the order, the total value of the order will be displayed on the purchase order you receive by email. Upon delivery, the redemption amount will be reduced by the value of the voucher, and you pay the difference when delivering in cash. The code is one-time and cannot be used more than once. If the value of the order is less than the total value of the order, the difference cannot be used for a new purchase.
i. After the successful purchase of Mercury livestream, tickets will be available to the User in digital form and sent to his e-mail address. Depending on the options offered by the Organizer and the options selected by the Buyer, tickets can be delivered in other ways such as delivery by mail.
III. Refund and complaints
i. Mercury livestream does not organize the events themselves, and therefore cannot influence their organization. For this reason, Mercury livestream is not responsible for the refund but is the responsibility of the Organizer. Nevertheless, Mercury livestream will do everything possible to ensure a refund to the Buyer in agreement with the Organizer in case of delay, cancellation of events or significant changes in the program or key performers.
ii. Mercury livestream is not obliged to inform the Customers about the changes that have occurred, such as postponement or cancellation of the event.
iii. Refunds are only possible in case of cancellation of the event, change of its date or in case of significant change in the program or key performers. Refund is not possible in case of personal reasons, such as illness, business obligations, change of opinion, etc.
iv. The ticket / letter of credit fee charged by Mercury livestream is a non-refundable fee, even in case of event cancellation, since the service of generating and issuing tickets by Mercury livestream is fully provided even in case of event cancellation, for which Mercury livestream does not in which case he cannot be held liable.
v. By accepting these conditions, the Buyer confirms that he has understood this provision and that he will not be able to get a refund of the fee for generating and issuing a ticket in case of cancellation or termination of his contract with the Organizer for any other legal reason.
vi. When a refund is agreed for a canceled event, Mercury livestream will, depending on the method of purchase / payment, return the ticket price less the accompanying costs (delivery costs, transactions, services, etc.) to the Customer on a credit card or bank account.
Statement of refund in case of payment by payment cards
i. In the event that the Organizer is not able to replace tickets / letters of credit with adequate ones, AVS Solutions undertakes to refund the Buyer if the purchase was made on our website.
ii. In case of refund to the Buyer who paid for the goods with one of the payment cards, in part or in full, AVS Solutions is obliged to make the refund exclusively through VISA, EC / MC, Maestro and other electronic payment methods, which means that the bank will make a refund exclusively to the cardholder’s account.
iii. In no case, under any circumstances, can the buyer request a refund in cash for a transaction made using one of the payment cards.